Research and consulting services designed to help clients win and retain business
SERVICES
Customer Value Analysis
- Assess your competitive position in the marketplace and develop value based strategy to improve growth and profitability.
Customer Research
- Measure customers' perceptions of your performance using a method that correlates to business results.
Customer Advisory Forms
- Our experienced consultants will design and facilitate a Customer Advisory Forum with one goal in mind, maximizing the amount of actionable feedback to drive business improvement.
Keywords: Customer Value, Customer Satisfaction, Competitive Intelligence, Customer Loyalty
Interview Q&A
How long have you been in business?
Since 1999
What is your primary product or service?
Customers decide whether your products and services succeed or fail. GALE helps clients take a critical look at their offerings the way customers see them – as choices competing head-to-head against competition. We help clients appraise the comparative strengths and weaknesses of their offering in terms of price and performance. This data is used to develop and deploy a Value Proposition to maximize profitability and growth.
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
Mr. Steve Raschilla is President of GALE consulting, a specialist firm helping clients profitably improve their competitive position in the marketplace. GALE consulting offers a fact-based, data driven system for making the decisions required to beat the competition, and create the alignment needed to be a successful market-driven organization. Prior to joining GALE consulting, Steve spent over 18 years at Amoco Production Company in the exploration business with a proven track record in finding hydrocarbons, leadership, managing partnerships, project management, strategic planning, and human resources development.
How do you differentiate yourself from other businesses in your category and area?
GALE consulting, Inc., through its unique relationship with Dr. Bradley Gale, is at the forefront of using Customer Value Analysis to help clients profitably win and retain business. GALE consulting has developed a straightforward process and associated tools for Customer Value Analysis (CVA) implementation. The process and tools give structure and field-tested rigor to our clients, ensuring a successful CVA project. The major benefit of using our field-proven techniques can be found by examining the output -- more effective CVA projects that reduce your cost and time (compared to developing your own CVA implementation process or compared to our competition).
How many locations do you have and do you have plans to expand?
Steve Raschilla is located in Katy, Texas and Dr. Bradley Gale is located in Boston, Massachusetts.
Which areas do you service?
Since its founding, GALE consulting, Inc. has worked with business units from many Fortune 1000 companies, both in North America and Europe, applying the Customer Value Analysis methodology in developing winning market-based strategies.
Who owns your company or runs daily operations?
Steve Raschilla
President
GALE consulting, Inc.
281.392.4930
www.galeconsulting.com
What are your hours of operation?
8:00AM to 5:00PM
Contact GALE CONSULTING:
