ESP provides professional mystery shopping services. Hire or become a secret shopper.
Keywords: mystery shopping, mystery shopping service, mystery shopper service, secret shopping service, secret shopping, employee evaluation, employee testing, sales training, teller training, bank evaluations, customer service training, customer service evaluation
Interview Q&A
How long have you been in business?
Since 1985, ESP’S 600,000 evaluators (mystery shoppers) have helped many thousands of organizations throughout the USA improve their sales and profits via tailored mystery shopping programs. After over 6.5 million shops we can say with confidence that there is a link between customer service and profitability. Customer service is, in fact the lifeblood of any business and, because it revolves around accurate feedback, and training mystery shopping should be a part of any company’s goals
What is your primary product or service?
Mystery Shopping
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
CEO: Gerald (Gerry) Blumenthal Ph.D.
Gerry earned degrees in Engineering and industrial administration and has practiced as an industrial psychologist since 1969. He has successfully owned and managed retail and service businesses with sales in excess of $60 million. He is a recognized authority on customer service and has been interviewed by the media (radio and TV) and quoted in the national press and by international authors. His expertise in sales training, customer service, human resources, price controls and motivational programming is legendary in the industry. He has a wealth of experience in airports and is constantly in demand as a consultant in this field.
Contact Evaluation Systems for Personnel - Mystery Shopping and Employee Training:
